Refund policy
Digital downloads are different from physical goods — the moment a file lands in your account, you already have exactly what you paid for. That's usually why digital marketplaces default to “all sales final.” We don't.
Our promise
14 days, any reason, one email.
Download something and decide it's not right for you? Email us within 14 days and we'll refund it — no survey, no retention pitch, no explaining yourself. One email is enough.
Why we can offer this
We'd rather earn your trust than hide behind a no-refunds policy. Every product page shows the full table of contents and several real, unedited preview pages before you buy, so you rarely end up surprised. On the rare occasion you are, this is how we make it right.
How it works
Email us
Send support@paperkit.example your order confirmation (or the email you checked out with) and which item you'd like refunded.
We confirm it
No survey, no back-and-forth, no explanation required — one email is enough.
Money goes back to you
Refunded to your original payment method through Paddle, our payment processor, typically within 5–10 business days depending on your bank.
A few specifics
- Broken or wrong files are fixed any time. A file that's corrupted, missing pages, or doesn't match its description gets fixed or refunded whenever you notice — that's not limited to the 14-day window.
- Refunds return to your original payment method. We can't send them anywhere else.
- App subscription billing works a little differently. Subscriptions started through the App Store or Google Play are billed — and refunded — by Apple or Google, not directly by us. See the app page for details.
Questions before or after buying? Reach us through the help center or support@paperkit.example.