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Downloads & printing
My download isn't opening — what do I do?
Every file is a standard PDF, so any reader opens it. If one looks corrupted, email us the order confirmation and we'll re-send it — free, always.
What paper size should I print on?
Whichever your printer takes — the spec table lists what's in each file. If a size isn't listed, it isn't included.
Can I use these in GoodNotes, Notability, or another tablet app?
Only titles marked compatible are built for annotation apps. The rest open there, but without tappable tabs.
My pages look cut off when I print at home.
A printer setting, not the file: set scaling to "Actual size" or "100%", never "Fit to page."
Payments & refunds
What payment methods do you accept?
Cards and the local methods Paddle.com supports where you are. We never see your card number.
What shows up on my bank statement?
PADDLE.NET or PADDLE.COM — Paddle is our merchant of record.
Can I get a refund?
Within 14 days of downloading, for any reason, no explanation required.
I was charged twice, or for the wrong item.
Email us the order confirmation — billing mistakes are fixed in full and don't count against the refund window.
Licenses
What's included with a Personal license?
You and your household — print as many copies as you like.
I'm a teacher, coach, or counselor — which license do I need?
Printing for other people (students, clients, a class) needs a Professional license. It's an add-on at checkout.
Can I share the PDF file itself with a friend?
No. Both tiers cover printed copies, not the original file.
Can I sell anything made from your templates?
No. Neither license permits reselling or repackaging the files, even with changes.
Still stuck?
A real person answers, usually within 1–2 business days.